Shipment

If not otherwise stated by buyer, shipment of our goods will be done by registered letter. Shipment is free for goods of a net value above EUR 150.

Insurance

Within Austria shipments up to a value of € 70.000 are covered by our insurance.

Shipments to EU-countries, Switzerland Liechtenstein and Norway are covered up to a value of € 40.000.

Should postal regulations not allow shipments with declared value to recipients country or should the value exceed € 40.000, shipment will be done by couriers specialised in high-value merchandise. Costs for these shipments will be calculated individually. Buyer will be notified by e-mail and has to pay costs prior to shipment.

Attention: since Germany does not allow shipments with declared value any longer, shipments to Germany are insured up to € 10.000, only.
Shipments valued between € 10.001 and € 15.000 will be sent by Fedex and are covered by our insurance.
Shipments valued above € 15.000 will be insured individually and we reserve the right to bill buyer and insist on payment prior to shipment.

Shipments to countries which do not allow shipments with declared value will be insured individually.
Cost will be calculated individually. Buyer will be notified by e-mail and has to pay costs prior to shipment.

Our insurance policy also covers return shipments to us from EU-countries up to a value of EUR 1.000,00 provided sender uses a plain envelop/box without the sender´s company stamp, logo or any other hint to valuable content and notifies us prior to shipping.

In case of theft, loss or damage our insurance will cover the amount of up to EUR 7.500 that is not covered by the senders insurance.

Risk for return shipments to us from non-EU countries, except Switzerland, Liechtenstein and Norway, is fully borne by sender.

VAT ID No: ATU 10377108